You can change or cancel a Catering order as long as it is in advance of the vendors lead time for that order. Typically this is 24 hours for a smaller order and 48 hours for a larger order, but this can vary based on the provider because each vendor orders and makes the food specifically for your order.
If you would like to make a small change to the order like adjusting quantities, this can usually be done until the evening before your order.
If you want to cancel, please message us via our live chat, or email or call your account manager on 02078560482 in the UK or 012645349 in Ireland.
The following conditions apply:
a) The order value is less than £1,000 in the UK or €1,000 in Ireland and you cancel 48 hours before the scheduled delivery time.
b) The order value is between £1,000-£2,000 in the UK or €1,000-€2,000 in Ireland and you cancel before 7 days of the scheduled delivery time.
c) The order value is above £2,000 in the UK or €2,000 in Ireland and you cancel before 14 days of the scheduled delivery time.
6.1.2. If you cancel within the specified time for the specified Group Orders value, you will be charged 50% of the order value.
6.1.3. If you cancel within 24h of the scheduled delivery time, the full value of your Catering Delivery will be charged to you and you agree to pay it.