Customer FAQs

Ordering Process

• How do I sign up to our company's Feedr account?
• How do I change a Cloud Canteen order?
• How do I change or cancel a Catering order?
• What if I can’t see my Cloud Canteen menu?

Account Management

• How do I reset my password?
• How do I get a refund of my credits?
• I don't have enough credits, can I top up?

Issue with Order

• I have missed my order cut-off, what do I do?
• My order is late. What do I do?
• My order is missing, what do I do?
• My order is cancelled but I didn’t cancel it. What do I do?
• My order is incorrect or damaged, what do I do?

Dietary Information

• Do you provide nutritional information?
• I have allergies, how do I know what I can eat?
• Are there any Halal options?

Payment and Billing

• How do I get a statement of my account?
• Why does the CSV for our Cloud Canteen statement not match our invoice?
• I have paid for a catering order via card but not received a VAT invoice yet, what do I do?